Contact Us & FAQs

To create a profile, go to MyAHIMA and click on "Sign-up. 

1. Go to the MyAHIMA login page and select the "Forgot your password?" link.
2. Enter the email address associated with your AHIMA account.
3. Click "Send Verification Code".
4. Check the inbox of email address you entered for an email from AHIMA that includes a verification code.
5. Enter that code into the field provided and click "Verify code".

To change your name in your MyAHIMA profile, please email the following information to info@ahima.org:

• Current name listed on your AHIMA account (First and Last name)
• Address
• Phone number
• Email address associated with your profile
• New name (First and Last name)
• Supporting documents: driver’s license or state ID, or marriage license/certificate

All name changes will be processed within 48 business hours of receipt of the appropriate criteria and supporting documentation. We will follow up with a confirmation email once processing is complete.

If you are unsure of the email address associated with your account or do not have access to the email address used to create your AHIMA profile, please email us at info@AHIMA.org.  

No, please do not create a new or duplicate account, as this is unnecessary and will cause further delays. If you are unsure of the email address associated with your account or do not have access to the email address used to create your AHIMA profile, please email us at info@AHIMA.org.  

1. Go to the MyAHIMA login page and sign in to your account.
2. From the MyAHIMA Hub homepage, click on “Invoices” in the menu bar or the “My Invoices” link/card on the page
3. Go to "My Invoices - Closed".
4. Click on the printer icon on the right-hand side to bring up a PDF of your receipt.
5. Download the PDF to save electronically or print for your records.

1. Log in to my.ahima.org
2. Click on My Cases tile
3. Under My Cases “Open” click on the + sign at far right
4. Complete the required case submission information
5. Click on the create button

1. Log in to my.ahima.org
2. Go to the Profile tab or navigate to the MyAHIMA Hub, where you will see the My Profile tile
3. Here you can edit your personal details including Organization, Address, Education history, Communication Preferences, Current Employment and Area of Expertise.
4. When you have completed your update click the Save button

1. Log in to my.ahima.org
2. Go to the Profile tab or navigate to the MyAHIMA Hub, where you will see the My Profile tile
3. On the left side menu bar, click on the Communication Preferences
4. Locate the Marketing Preferences and opt-in/opt-out using the Opt-in Marketing Materials checkbox
5. Click the Save button

1. On the AHIMA home page, click the Access button located in the upper toolbar:

2. From there, a new tab will open. Click on the “Login with AHIMA” button in the center of your screen:

3. Enter in your AHIMA login information and click the “Sign in” button:

4. Welcome to your Access page!

Returns of eligible, undamaged purchases are accepted within 30 days of the invoice date. To return a book purchased from the AHIMA webstore, follow these instructions:

1. Enclose a packing slip with the return.
2. All components included with the purchase must be included with the return.
3. To avoid damage during return shipping, please ensure the books are properly packed to withstand shipping stresses. Please package securely and include additional packing materials as needed.
4. It is recommended that you use a delivery method that offers tracking services.
5. The book should be sent to the following address:

Walsworth/AHIMA Fulfillment Center
2024 Hawthorne Ave
Saint Joseph, MI 49085

Products that are not eligible for return under any circumstance include ebooks, adaptive learning access codes, custom products, and books with access codes revealed (scratch-off coating removed).

Your request may be denied due to any of the following:

• The request to return product(s) was not received within 30 days of the invoice date.
• A packing slip was not enclosed with the return.
• The returned product(s) is discontinued or out of print and returns are not being accepted.
• The returned book(s) was damaged (includes but is not limited to highlighting or other marks; bent, cut, or torn covers or pages; other signs of use or damage such that the item cannot be considered in “new” condition), in non-saleable condition, and cannot be returned to inventory. No refund or credit will be given, and the damaged book will not be sent back to you.

Visit our Refunds and Returns page for additional details regarding our returns process. If you have additional questions, email info@ahima.org.

1. Log in to your AHIMA account and navigate to MyAHIMA.

2. Click Education & Certification in the banner, hover over Certification, click on Get Certified.

3. Select the country in which you will be taking your exam from the dropdown.

4. Click on the exam you want to take, and then click on the red Launch button.

5. Fill in all fields as required, scrolling down to the bottom to click continue. If the application does not progress forward, please be sure that you have filled in all fields on the form and try again. Please note: If you are applying for early testing or ADA accommodations, be sure to check the applicable box and attach any documentation.

6. Fill in all Education and Preparation fields as required and click continue.

7. Read and agree to release of info permissions and click continue. Please note: the Refund Policy, Pearson VUE Palm Vein Scan, and Statement of Understanding are all required to move forward.

8. Verify pricing in shopping cart and click Proceed to Checkout.

9. Input billing and payment information and click Process Payment. You will receive an email confirmation of your purchase.

How do I submit my transcript for the RHIT/RHIA credential?

Your official transcripts must be received before the certificate number is issued, and the credential designations can be listed on your signature line. Please contact your school, if you have not done so already, and request an official transcript that includes your graduation date and degree issued.

Mailing Your Transcript:

Transcripts may be mailed directly from the school or forwarded in an unopened school envelope for processing to:
AHIMA
Attn: Certification Transcripts
35 W. Wacker Dr., 16th Floor, Chicago, IL 60601

Once mailed, please allow up to four weeks to process from the date they are received.

Electronic Transfer of Your Transcript

Official transcripts may also be sent electronically via a transcript service to certificationtranscripts@ahima.org. Emailed transcripts will NOT be accepted directly from the school or individual. They must be submitted from a designated transcript service. If transcripts have already been submitted, please contact us if they may have been submitted under a different last name.

Once a transcript has been received electronically via a transcript service, please allow 4 weeks to process from the date received.

1. After you submit/purchase your certification exam, you will receive a product purchase email (Appendix 1).
2. Once you are approved to take your certification exam you will receive an Authorized to Test (ATT) email (Appendix 2).
3. Once you receive the ATT email, you may login to your AHIMA account and schedule your exam directly through Pearson VUE.
4. Log in to your AHIMA account.
5. Navigate to My AHIMA hub and click on the “My Exams.”

   

6. Click on the Schedule (blue) button. This will take you directly to the Pearson VUE page to schedule your exam.

APPENDIX 1

Subject Line: Credential Exam Receipt

Dear Candidate,

Thank you for your order with AHIMA! This email is confirmation of receipt of your order. Details of your order are shown below for your convenience.

Once you have been approved to take your certification exam, you will receive your ATT letter with further instructions on how to schedule your exam.

If you are required to submit additional documentation (i.e., ADA documentation; for RHIT/RHIA candidates: transcript or early testing form), you will receive your ATT letter once we review and approve the documentation you submitted. A representative will be in touch if further documentation is required.

Order Number:
Certification:

First name/Last Name:
Address1:
City:
State:
Postal Code:
Country:
Phone:
Primary E-Mail:

Payment Summary:

Paid Amount:
Paid Date:

Please contact AHIMA if you require assistance regarding your order at certification@ahima.org.

Sincerely,
Certification
AHIMA® | American Health Information Management Association®
35 W. Wacker Dr., 16th Floor | Chicago, IL 60601
certification@ahima.org

APPENDIX 2

Subject Line: Authorized to Test (ATT) Email

Dear Candidate,

You are approved to schedule your through Pearson VUE. The exam eligibility period is 120 calendar days from the application approval date. This means that the exam must be scheduled and taken within those 120 calendar days. Please visit the Pearson Vue website to review important exam information prior to your exam appointment.

INSTRUCTIONS ON SCHEDULING YOUR EXAM

To be taken to the Pearson VUE website to schedule your exam, login to your AHIMA account. Hover over Education and Certification, hover over Certification, and click on “My Exams.” Click on the blue “Schedule” button to schedule your exam directly through Pearson VUE. You will be able to select a date and time at a testing center of your choice. We encourage you to make an appointment soon, before all seats are taken.

ADA APPLICANTS

If you were approved for ADA accommodations you will receive a confirmation email from AHIMA within 5-7 business days. The confirmation email will provide the phone number you must use to schedule your AHIMA exam. ADA candidates who do not schedule their exam through the proper channels will not receive their approved accommodations.

EXAMINATION DAY

Please arrive 30 minutes before your scheduled appointment time. This will provide adequate time to complete the necessary sign-in procedures. If you arrive more than 15 minutes late for an examination, you will be considered a no-show and forfeit your exam fee.

ID POLICY

You must be prepared to show two (2) valid, non-expired forms of personal identification. The candidate first and last name on personal identification must match exactly as shown in this letter. If a candidate arrives with the incorrect personal identification they will not be allowed to test and will forfeit their exam fees. For more information on the acceptable forms of identification, please visit www.pearsonvue.com/ahima.

CODE BOOK INFORMATION (FOR CCA, CCS, AND CCS-P EXAMS ONLY)

Please visit AHIMA's Certification website prior to your testing date. Click "Exam Name" for information for the exam that you are taking, then go to the Mandatory Code Book section for the versions of the coding books you're required to bring to the testing center for the exam.

IMPORTANT EXAM DETAILS (FOR CCA ONLY)

Each question must be answered before navigating to the next question. Once you have navigated to the next question, you will NOT be able to move back to a previous question to review or change your answer. After answering all questions, you will NOT be able to review any answers at the end of the exam.

RESCHEDULE AND CANCEL POLICY

If you wish to reschedule or cancel your exam appointment, you must do so at least one full business day (24 hours) before the appointment via the Pearson VUE website or call center. Appointments must be rescheduled within the authorized exam delivery period. All registrations with accommodations must be rescheduled or canceled through the call center. If you cancel your exam appointment, you must also inform AHIMA and contact AHIMA regarding refund policies. If you cancel or reschedule your appointment between 14 days and one full business day (24 hours) prior to your appointment time, you will be charged $30. If your request is made less than one full business day (24 hours) before your scheduled appointment time, or you fail to arrive for your appointment, you will be considered a no-show and you will forfeit your exam fee.

REFUND POLICY

All refunds must be sent to and processed by AHIMA; Pearson VUE cannot process refunds for candidates. A cancellation of an exam appointment does not constitute an exam refund. Please contact AHIMA at Refunds@ahima.org for refunds. Refund requests are subject to a $75 nonrefundable processing fee in addition to any applicable cancellation fees.

AFTER THE EXAM

After completing the examination, candidates will be asked to report to the proctor to receive their score report or test completion notice. Candidates who pass the examination can view and print their certificate in their CEU center within 48 business hours. The CEU center can be accessed at my.ahima.org. If you are interested you can order a hard copy certificate or frame.

Sincerely,
Certification
AHIMA® | American Health Information Management Association®
35 W. Wacker Dr., 16th Floor | Chicago, IL 60601
certification@ahima.org

1. Go to the MyAHIMA login page and sign in to your account.
2. Click on the “Membership” link/card on the page.
3. View the number of member coupon rewards available to you.
4. Navigate to the AHIMA online store and choose one available product from coupon rewards offerings.
5. Go to checkout and enter coupon code MEMBER45 (This code is case sensitive.) Please note, you can use only one coupon code per order.
6. Submit order.

1. Log in to my.ahima.org
2. Click on My Memberships tile
3. In the upper right-hand corner, click on View Membership Card
4. Download file and print membership card

1. Navigate to https://www.ahima.org/

2. Click on "My AHIMA"

3. Log in to your account.

4. Click on the “My Member Exclusive Discounts” tile.